Women’s Cancer Research Department – Improving operations with flexible support
Our client's thoughts
“Lulu has been instrumental in improving our efficiency. Her professionalism, flexibility, and attention to detail have helped us grow without the stress of hiring internally. I often recommend Outsourcery to others.”
– Dr. C. Chibwesha, Principal Investigator, Women’s Cancer Research Department
Introduction
The Women’s Cancer Research Department (WCRD) operates under the Wits Health Consortium and is part of the Clinical HIV Research Unit. Since 2009, WCRD has provided clinical services and conducted large-scale research focused on cervical cancer prevention in HIV-infected women. As the department expanded, the team needed help managing rising administrative and procurement workloads.
The challenge
Dr. C. Chibwesha, Principal Investigator at WCRD, was spending more time on procurement, inventory tracking, and admin than on critical research activities. With multiple clinical trials and grant deadlines to manage, the existing structure was no longer sustainable. The team needed reliable and flexible support that could integrate quickly.
The solution
Outsourcery placed a Virtual Assistant, Lulu, who initially joined on a 25-hour plan. As demand grew, her hours were increased to 140 per month. Lulu now manages procurement and inventory using the WHC platform, provides consistent administrative support, and works on-site four days a week. She has become a trusted part of the team.
The outcome
Lulu’s contribution has allowed Dr. Chibwesha to focus on high-priority research and grant development while ensuring the smooth running of clinical trials. The team now operates with more structure, greater efficiency, and better collaboration across departments. Lulu was even awarded “Best Team Player” at WCRD, highlighting her positive impact.
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