Bold Beans – Improving customer response times and satisfaction

Our client's thoughts

“Having someone dedicated to customer support has taken so much pressure off the team. It’s helped us scale without sacrificing the customer experience.” – Amelia Brown, Founder, Bold Beans

Business snapshot

Bold Beans is a fast-growing food brand selling direct-to-consumer across the UK. As online orders increased, so did the volume of customer queries, and the internal team was struggling to keep up.

The challenge

Customer support was being handled by whoever had time. Emails were piling up, response times were slow, and customers were starting to complain. The founder knew the team couldn’t scale effectively without dedicated support, but wasn’t ready to hire in-house.

The solution

Outsourcery placed a Customer Support Specialist to handle all customer service queries. The Outsourcerer now manages the shared inbox, responds to enquiries, tracks order issues, and updates the FAQ and knowledge base. They also provide weekly feedback summaries to help the wider team spot trends.

The outcome

Customer response times improved dramatically and inbox stress disappeared. The team now has a reliable first point of contact for all support queries, and customer satisfaction is on the rise. The brand looks and feels more professional with every customer interaction.

If your business is hitting capacity limits, the answer isn’t more pressure on your team.
It’s the right people, in the right roles, at the right time.

Build a remote team that scales with you, without the cost, delay or risk of hiring locally.

Bold Beans – Improving customer response times and satisfaction

Our client's thoughts

Business snapshot

The challenge

The solution

The outcome

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Bold Beans – Improving customer response times and satisfaction

Our client's thoughts

Business snapshot

The challenge

The solution

The outcome

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About us

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