BlissBox – Improving customer service with proactive support

Our client's thoughts

"Outsourcery's business assistant has been instrumental in managing our customer service needs. Their proactive approach and attention to detail have significantly improved our customer experience." – Emily Hayes, Founder, BlissBox

Business snapshot

BlissBox is a wellness subscription box service based in Cardiff, delivering curated products to customers across the UK. As subscriptions grew, so did the pressure on their small team to maintain high-quality customer service.

The challenge

The growing number of customer inquiries, subscription changes, and support requests began to overwhelm the team. BlissBox needed a reliable solution to maintain excellent service without increasing overheads.

The solution

Outsourcery placed a Customer Support Specialist who managed all customer-facing interactions. From processing subscription updates to resolving support requests and managing inbox communication, the specialist provided efficient and friendly service that reflected the BlissBox brand.

The outcome

Within three months, BlissBox reduced customer response times by 40% and saw a 30% increase in customer satisfaction. With streamlined support in place, they successfully managed a 50% increase in subscriptions without additional internal resources.

If your business is hitting capacity limits, the answer isn’t more pressure on your team.
It’s the right people, in the right roles, at the right time.

Build a remote team that scales with you, without the cost, delay or risk of hiring locally.

BlissBox – Improving customer service with proactive support

Our client's thoughts

Business snapshot

The challenge

The solution

The outcome

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BlissBox – Improving customer service with proactive support

Our client's thoughts

Business snapshot

The challenge

The solution

The outcome

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About us

Resources

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